The design/build firm I work at began holding seminars, a different remodeling topic each month, open to the public. Each one of the sales people, including our fearless leader, has a turn at bat to lead a seminar. This month was my turn. The fun part about this seminar is that I get to speak to a captive audience about topics I am passionate about. I can convey that energy and enthusiasm to people who want to hear about kitchen and bath trends. It’s sort of like our own remodeling mixer, we can meet and greet people in an informal and fun gathering, and perhaps may even become a client in the near future.
In speaking to a couple of people about shopping for materials, they mentioned how astonished they are at the nonchalant service they receive in the plumbing and tile showrooms. Unfortunately, it is true, there are sales people who are bench warmers, and more sad to say for the owners that employ them. As one client said,
“I come with my check book ready to lay down my money to buy from a store, why do they act like they could care less about my business?”
This is a sad comment for the company that offers bad service. Who can say why the owner will not address bad service. When you hire a designer, contractor or architect you have an inside track on the best connections for plumbing, tile and appliance sources.
I found that despite a weakened economy, people are still remodeling, they are still buying and still building and they are hungry for information. What’s on their mind? Baths, baths and more baths. Tile, faucets, lighting, counters, this is where it’s at for the moment.