The hazard: the door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers. The lower thermal oven does not pose a hazard.
Sold at: Department and appliance stores from January 2000 to December 2003 for between $1,500 and $2,000.
Manufactured in: United States
Remedy: Consumers should stop using the microwave oven immediately. Consumers should contact GE regarding their GE/GE Profile micro-oven combo or Sears for their Kenmore unit. GE is offering a free repair or rebate on a new product, a $300 rebate toward the purchase of a new GE brand unit, or a $600 rebate toward the purchase of a new GE Profile brand unit. Sears is offering a free repair or $300 rebate toward the purchase of a new Kenmore brand unit. Consumers can continue using the lower thermal oven.
Consumer Contact: For additional information on GE /Profile units, contact General Electric toll-free at (888)-240-2745 from 8 a.m. to 8 p.m. ET Monday through Friday, and 9 a.m. to 3 p.m. ET Saturday, or visit GE’s Web site at www.geappliances.com. For additional information on Kenmore units, contact Sears toll-free at (888) 679-0282 from 8 a.m. to 10 p.m. ET Monday through Saturday, or visit Sears’ Web site at www.sears.com
Please follow the link to the U.S. Consumer Product Safety Commission for more information to see if your model appliance is one of the 92,000 units recalled.
Despite the recall on the microwave, Consumer Reports says reports that brands such as GE, Whirlpool, Kenmore and are “safe bets” for major appliances. Between 2002 and 2006 they tended to have relatively low repair rates across the board.